The Empire Elite Program is Launched
09/01/2001
EmpireCLS Elite
EmpireCLS Worldwide Chauffeured Services offers a higher level of service with EmpireCLS's Elite Program. EmpireCLS's Elite Program includes specially trained driving professionals, who are among the most knowledgeable and experienced chauffeurs in the world today. Our chauffeurs provide a superior level of service to elite travelers in a Mercedes Benz S-500. Besides an exceptional ride in the automobile, Elite Service chauffeurs provide a wide range of concierge services such as, securing tickets to sporting events or theatrical performances. Restaurant and shopping suggestions are provided if requested. Each Mercedes will have the latest magazines, and newspapers. Additional amenities are available upon request.
10V Travel Program
EmpireCLS Worldwide Chauffeured Services's 10V Program, Associates monitor all aspects of a ride from the time of pick-up , until a passenger has reached their final destination. When a vehicle arrives to pick-up a 10V traveler, electronic messages are relayed to key account executives notifying them a 10V trip is in progress. EmpireCLS's 10V drivers have extensive chauffeur experience, exemplary record, and successfully complete an advanced customer service training course. EmpireCLS Account Executives can monitor critical trip information in real time as the ride occurs.
EmpireCLS Worldwide Chauffeured Services created the 10V program in an effort to recognize and service their premier customers. Some benefits of the 10V Travel Program include but are not limited to:
- Special 10V status profile notation and special profile instructions
- 10V Reservations are re-confirmed several times prior to pick-up via a series of Quality Control checks
- EmpireCLS Associates, have the ability to contact the chauffeur to ensure passenger is comfortable
- Special Amenities are available upon request
- Annually 10V Customer Service surveys are conducted for feedback, which is used to enhance our 10V program
- Reservations for our 10v travelers appear on our dispatch monitor in a blue color, which reservations from our general travelers. To heighten the awareness of the importance of the trip