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Careers


EmpireCLS is always searching for the right talent to join the elite group of individuals who make us singular in our industry.

Find Your Future

Global Reservation Agent - LA and NJ

The global reservations team is the heart and soul of EmpireCLS. Working in a fast-paced, call-center environment at our global headquarters in Secaucus, NJ, our agents actively assist our customers with their reservation requests and ensure their ground transportation needs are met in a company that stresses teamwork, versatility and customer service.

The ideal candidate is passionate about great customer service and is a team player. He or she will also be motivated, driven, enthusiastic and responsible.

DUTIES AND RESPONSIBILITIES:

  • Assists customers by inputting reservation, change, and cancellation information via telephone, fax, web and email in a time-sensitive environment, where accuracy and professionalism are first and foremost
  • Attends to all aspects of customer service and support in a friendly, courteous, and professional manner
  • Communicates with customers and team members in a professional manner
  • Meets or exceeds base call center productivity and quality standards
  • Handles customer complaints and inquiries in a professional manner
  • Inputs reservation information on customized computer reservation system
  • Contacts customers to advise of changes, to cancel or to confirm reservations
  • Maintains current or advance knowledge of status on previously booked groups and vehicle type availability
  • Interacts with clients, affiliate agencies and all levels of the organization in a professional level
  • Performs other duties as directed by the supervisor

PHYSICAL REQUIREMENTS:

While performing the duties of this position, the employee is regularly and/or frequently required to:

  • Sit; use hands to finder, handle, or feel; and talk and hear.
  • Reach with hands and arms.

Required vision abilities include close vision, and ability to adjust focus.

In addition to other benefits, EmpireCLS offers a competitive salary, medical, dental, and vision insurance, a 401(K), health spending account and a dependent flexible spending account as well as company paid life insurance. We also offer paid time off and holidays.

Qualifications

Basic
  • Excellent written and verbal communication skills
  • Maintain keyboard speed and accuracy in a fast-paced environment
  • Enthusiastic, self-motivated, detail-oriented, organized and accurate
  • Professional and courteous attitude, even under stress
  • Ability to stay focused on job duties
  • Ability to work very flexible hours, inclusive of weekends/overnight
  • Strong interpersonal skills and a willingness to work as a team player
  • Excellent written and verbal communication skills
  • Ability to effectively work within a company with a diversity of individuals at all organizational levels
  • Strong problem-solving and analytical skills
  • Ability to manage priorities and workflow with detail to organization
  • Proficient computer skills and experience using Microsoft products (Windows, MS Office, etc.)
  • Versatility, flexibility, and a willingness to work within constantly changing priorities
  • Must be able to speak, read, write, and comprehend the primary language(s) used in the workplace
Preferred
  • 1-2 years call center/customer service experience
  • Travel industry experience
  • Bilingual skills are a plus

Submit Resume and cover letter to:

Chauffeur - LA and NJ

The very foundation our company, EmpireCLS chauffeurs have the most important job: Safely transporting our customers in a fleet of late-model luxury vehicles, in the way that represents our dedication to chauffeured hospitality, professionalism and service. 

The ideal candidate to join our select group of chauffeurs in either our NJ or LA location is ambitious, passionate, and—above all else—proud to join the industry’s largest and most recognized global ground transportation provider.

DUTIES AND RESPONSIBILITIES:

  • Safely drives guests to/from destinations. per their reservation
  • Maintains the EmpireCLS vehicle for guest readiness at all times, including daily operator maintenance checks, cleaning interior and exterior, arranging for maintenance, and reporting operating problems
  • Pre-plans routes and requirements by studying schedule or special requests
  • Determines occupant and luggage requirements
  • Checks road conditions and estimates travel times
  • Arranges temporary and long-term parking
  • Willingly assists guests in/out of vehicle, and loads/unloads luggage
  • Operates the vehicle in a manner of safely and professionalism
  • Maintains client and information confidentiality at all times
  • Documents actions, and maintains travel logs and maintenance records
  • Reports accidents or vehicle damage immediately to management
  • Increases job knowledge by participating in education opportunities
  • Maintains and effectively communicates trip billing charges

Please note the above responsibilities reflect management’s definition of essential functions for this job, but do not restrict tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other circumstances.

Benefits for chauffeurs include:

  • Paid Time Off
  • Paid training period
  • Competitive benefits package, including medical, dental, vision, 401k enrollment and company-paid life insurance
  • Driving and maintaining company vehicle
  • Professional uniform, provided by EmpireCLS

When submitting your resume, please indicate in your e-mail whether you are applying for our NJ or LA location.

Qualifications

Basic
  • 9+ years of driving experience
  • Enthusiastic, positive attitude and team player
  • Outstanding communication/customer service skills, written and verbal
  • Dependable and detail-oriented with exceptional organizational skills
  • Professional demeanor and appearance; respects confidentiality
  • Daily maintenance of vehicle
  • Ability to lift up to 50 pounds
  • Clean driving record as per insurance industry and limousine industry standards
  • Confidently pass background checks and drug screenings
  • Proficiency in safety management
  • Excellent map interpretation skills
  • Confidently read and interpret documents, including safety rules, operating maintenance instructions, trip instructions and procedure manuals
  • Effectively communicate to clients and employees of organization, using clear and concise English
  • Compute basic addition, subtraction, multiplication and division
  • Computer skills and knowledge of interactive pager
Preferred
  • Previous chauffeur experience
  • NJ Chauffeurs: Working knowledge of driving routes and geographical locations in/around NY, NJ and CT, and surrounding areas
  • LA Chauffeurs: Working knowledge of driving routes and geographical locations in/around LA and surrounding areas

Submit Resume and cover letter to: