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Customer Testimonials

Customer satisfaction is important to EmpireCLS

“We were very happy with this company. AmEx travel booked us last Thursday evening, after we learned that a last-minute flight cancellation would land us at LAX instead of our destination airport, some 60 miles northeast. I called the dispatcher, Todd, twice more due to further delays and ETA changes. He was efficient, cheerful and reassuring. We landed at 2:30 AM. Our sedan driver, Danny, was extremely professional and friendly. It turned out that there were three locations of our hotel within a few miles of each other. Had he not hung out to make sure were were OK, we would have had to get another ride at 3:30 AM. We would definitely use this company again. ” ~ Maureen M.

“Unbelievable service and professionalism like no other. My experiences with them have been great whether its been for work or personal use. If you need the best and don't want to worry or stress, leave it to EmpireCLS. I have been using them for over 8 years. ” ~ Keith C.

“First class services!” ~ Jacqueline L.

“Amazing team A class” ~ Omar D.

“Had to book a 4am pick up on a few hours notice due to a flight cancellation and rebooking. Empire was super helpful when my other booked car service refused to pick me up after the time change. Our driver, Abbas Bokhari, was professional and timely. Overall a very good experience.” ~ Rachel N.

“Always great service. Polite and professional.” ~ Renee W.

“Best car service around! The chauffeur picked us up in the snow on time when we had to be at the airport at 530am. Got us to the airport on time during hazardous road conditions. He was very professional and prompt. When getting picked up from the airport, the next chauffeur was just as great. I highly recommend this service to anyone that needs a car to get to and from where they are going! I will always use ECLS! Cars are very clean and the bottles of water are a great touch. Anyone who doesn't use this company for transportation, has no idea what they're missing out on! The drivers always ask which route I prefer, which most companies don't do that and that's annoying. I got stuck in 90 mins of traffic with another company once before, bc I told him to go one way and he went another. Never had that problem with ECLS.” ~ A. G.

“I have used EmpireCLS multiple times over the last six months on business trips to New York and Newark with flawless results. Car services are a dime a dozen in NY, but Empire stands above the rest. Not only do they have the nicest vehicles I have seen in my travels around the country, but the chauffeurs are extremely professional and prepared to answer questions about local venues or events. If you are a business traveler like myself then you know the importance of reliability and quality. You will not be disappointed with EmpireCLS.” ~ Bill F.

“As Managing Director of one of the most successful entertainment travel agencies in NYC, it is with great pleasure to tell our clients and anyone else out there listening, that Empire CLS is our #1 ground transportation provider. Efficiency, and luxury are synonymous with Empire and our clients are beyond thrilled each and every time they are with Empire. This is truly a no-brainer for anyone needing a reliable service...Empire CLS is the ONLY real option out there you can trust.” ~ Zach W.

“Absolutely great I used them yesterday for a ride out of town to a business function in the Maybach62, I admired the pneumatic door closing assist, integrated rear blue tooth system, and the Bose surround sound system was bananas. I will definitely recommend.” ~ Katy S.

“This is a high end, high service Car Service company. The car is there when you need it, the drivers are professional, the cars are nice & clean. It is more expensive than the other companies, but you do get what you pay for. If you need flawless execution, Empire CLS is a good choice. Need to get a ride in their Maybach at some point...” ~ Richard L.

“Best Chauffeured service in the World, highly recommended” ~ Razmik P.

“My experience with Empire CLS at Newark was outstanding both coming and going to the airport - Hotel. I wouldn't hesitate to use them again and would recommend them wholeheartedly. I'm a huge critic of poor customer service and the drives and the company nailed it - excellent client service, really polite and interesting drivers.” ~ Maureen M.

“I am a travel agent and had a customer with a very last minute emergency at LAX. With just a few hours notice, EmpireCLS and especially Celia, came to our rescue with a Meet and Greet to help with connecting flights. My client responded this morning, "We made it! We got all the bags and made the flight! Lisa was an absolute angle. She saved our lives! There is no way we could have made it without her! Thank you."” ~ Tracy F.

“Angela, my driver from central Connecticut to Logan Airport was OUTSTANDING!!! Best Ever!!! So professional and awesome. Made the start to my travel completely stress free!!! Thanks Angela! For taking good care of me!” ~ Beth M.

“5-Stars do not come easy from me. EmpireCLS totally deserves it! Use them for business, and personal. Always excellent service, on-time, professional, friendly and most of all safe! Best limo / car service company I've ever worked with. Thank you ” ~ Celeste H.

“Very professional kind and courteous. Thank you!” ~ Michelle V.

“Tess was awesome! So friendly and nice to talk with.” ~ Joseph J.

“My driver was great, thank you so much !! Very helpful at JFK to have curbside pick up.” ~ Whitney C.

“My chauffer was great. Very professional and enjoyable to be around.” ~ Samuel S.