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EmpireCLS Worldwide Chauffeured Services Chairman & CEO David Seelinger still remembers the sage, if not fortuitous advice his father offered to him as a younger man: Surround yourself with people who are smarter than you, be open to their advice, and you’ll be successful.
“I believe I have done that, and that’s why we are where we are,” says Seelinger about his team, many of whom have been with the company for more than a decade—some upwards of 25 years.
That includes company President Ed Martinez, COO Joey Phelps, CFO Nat Buonfiglio, Executive Vice President of Sales Marissa Criaris, National Director of Fleet Operations Rich Doherty, and Director of IT Services Jaime Major, all of whom have been with EmpireCLS for a dozen years or more.
“The success of the company is largely due to the people who work here, not me. The tenure among all departments is amazing—the chauffeurs, the call center team, management, everyone—and my team is the most important thing to me. I love my customers, and I’m very service-focused, but at the end of the day I’m not the one delivering the service, they are. As simple as it sounds, if I don’t treat staff like I want to be treated, then it won’t work,” he adds.
Steering one of the largest chauffeured transportation operations, with many hundreds of employees and vehicles, certainly requires a common goal throughout the organization, and Seelinger and his team have faced many headwinds—and tailwinds—over the course of its four-decade history. However, it was during the unprecedented challenges of 2020 where Seelinger’s father’s advice was most prophetic. By trusting his staff and culling the best ideas that came from all corners of the company, he says that EmpireCLS has been booming in the past 18-plus months due in part to the changes and service enhancements they’ve made.
“We had two choices: sitting around feeling sorry for ourselves or trying to make the company better during the downtime, and we chose the latter,” he says. “So, we found that all the sales and marketing we did during the pandemic paid off because we had many new clients once travel started again. Our revenues are up dramatically over 2019. I always wondered if we could get to that next level, and it turns out that the efforts we made during that time put us in a much better place than we’ve ever been.”
Among those changes was a major sales effort toward the entertainment industry as well as an emphasis on partnerships with exclusive travel agencies like Virtuoso and Signature Travel Network. While the corporate travel sector is not quite back to previous levels, Seelinger says they are continuing to run lean and make thoughtful long-term decisions.
“We did some great work internally during the pandemic like adopting new technology and doing a lot of hiring. To me, running EmpireCLS was akin to a flying 747 where there’s never enough time to land so we can service it and make the necessary upgrades we want. This downtime gave us an opportunity to step back and look at the pieces that didn’t work as well in 2019 and troubleshoot how to improve them moving forward. I felt the work we put into making ourselves better was abundantly clear to our clients when they started traveling again, both operationally and by our commitment to protecting their health and safety,” he says.
In late 2022, 30 brand-new, hot-off-the-line Cadillac LYRIQs landed in the fleet of EmpireCLS, destined for both its North Jersey headquarters and office in Southern California. The sleek car barely needed the glossy marketing video campaign and announcements that accompanied the rollout because the vehicle immediately attracted attention for its high-quality amenities and eye-catching looks.
EmpireCLS wasn’t the first to debut an electric vehicle—Teslas and hybrids have been kicking around the fleets of companies along the coasts for years—but it was the first large organization and major network to debut EVs on such a grand scale, not to mention the first in the country to secure the highly anticipated LYRIQ. Earlier in the year, the addition of two Lucid Air sedans to their high-end LA fleet was met with similar adulation.
“Our customers absolutely love the LYRIQ. They are raving about it. It’s an electric car, but it doesn’t feel like one and it doesn’t drive like one. It’s all Cadillac: It’s very comfortable, is luxurious with all of the creature comforts that our customers desire, and is just a fabulous car,” says Seelinger. “We’re very grateful to Cadillac that we got some of the first off the line. Right now, It’s a bright spot in the EV world for our industry, and I certainly hope that operators moving forward will consider adopting it.”
Ambitiously, he hopes that the LYRIQ will replace his entire sedan fleet in LA by the end of the year, noting that California is the right place to start this transition due to the state’s large-scale commitment to installing publicly available charging stations. EmpireCLS invested heavily (nearly $250,000) in its charging infrastructure that includes both regular chargers for overnight top-offs and superchargers that juice up to 80 percent in about an hour. In between runs, many of the hotel properties they work with have them as well and allow EmpireCLS to use them. The New York/New Jersey area has been a bit slower to build that charging network, but their East Coast clients are equally impressed with the LYRIQ.
Beyond EVs and the 75 2022 Cadillac Escalades they bought to upgrade their older models—with 60 more coming in 2023—the company also purchased 100 new Volvo S90 sedans. Seelinger says that a big selling point of the S90 was the accident avoidance system and Volvo’s track record of producing safe vehicles, coupled with an attractive price point in terms of value.
The Empire is growing, but their fleet was just one of many recent changes they made. The company opened a third office in Chicago about a year ago—which is already surpassing expectations. It’s gone from a handful of cars and chauffeurs, guided by Vice President of Midwest Operations Vince Saisi, to 30 vehicles, two Sprinters, and an office staff of six. “Opening offices in other cities isn’t our goal. We have great partnerships in all these cities across the globe as 50 percent of our revenue is affiliate work, so it’s a big part of what we do,” says Seelinger. “Chicago was an opportunity and we grabbed it, and as far as I’m concerned, we struck gold because we’re doing really well there. Hotels are generating a lot of revenue, and we’re in the process of leasing a new building.”
Seelinger also has another passion project: technology. He has always been a vocal proponent of bigger, bolder, and more ambitious thinking when it comes to technology, not only as a tool to unite companies within our industry by reducing human error and achieving greater efficiency for everyone, but also to connect us to the larger travel and hospitality ecosphere. It’s certainly worked well for competitive airlines, hotel chains, and other app-based services. He patiently understands the resistance, but he also wonders: if not now, when?
To stay on the cutting edge of technology within his own organization, he employs in-house software developers who have built innovative dispatch software to meet the unique needs of his company that can’t be satisfied by an off-the-shelf product alone. “Technological advances continue to make businesses in every sector stronger, faster, and more profitable while meeting the evolving and ever-changing needs of clients. It allows companies to be competitive and client-driven, as well as intuit what customers will need tomorrow and next year. In our industry, both global operators and software providers have done an amazing job connecting affiliates to each other, especially through reservations, so we’re ready to take that next step and fully integrate—from booking to real-time dispatch to final trip closeout—so that the client experience is seamless, accurate, and instant,” he says.
Despite his insistence at stepping away from the spotlight, Seelinger is among the most recognized pioneers in chauffeured transportation. This year, he celebrates 40 years in the industry, working his way from chauffeur to CEO, from a regional transportation service to global transportation juggernaut with hundreds of millions in revenue. He’s offered his advice as a mentor at industry shows and even has his own cred on movie and entertainment site IMDB.
“Because of my team, I have the freedom to do the thing that I love the most, which is spending time with employees and clients. I don’t have to worry about being caught up in the daily operations because I know they do it well,” he says about his busy travel schedule rotating between the three office locations. “I’ve always thought that if you can’t fully embrace each employee as a person, then you don’t belong in management. The things happening to them in their personal lives is so much more important than just work. You have to focus on both. Maybe that’s not the way companies run today, but that’s the way I am.”
But the self-professed control freak didn’t always heed his father’s advice, and he had to learn the hard way how to trust the people around him.
“If you’re a business that wants to grow, you can’t unless you empower your team. One person can only do so much. I was a control freak like that until I realized that not only was I nearly destroying my life, but I was missing out on learning new things from other people. I find the majority of the time that people are so creative and figure things out long before I have to tell them. With that level of empowerment, people treat the business as if it’s their own. I love watching that,” Seelinger says.
Story by: Chauffeur Driven
Chauffeured transportation supplier EmpireCLS is introducing a new set of safety and sanitary protocols developed by working with International SOS.
Among the requirements for EmpireCLS and its affiliates are that chauffeurs must wear N95 masks—so named because they filter at least 95 percent of airborne particles—or the equivalent KN95 mask. The company has KN95 masks on order given the current short supply of N95 masks, chairman and CEO David Seelinger said. Passengers, too, will be asked to wear their own facial coverings, and vehicles will be stocked with individually wrapped masks for those who do not have their own.
Read the Full Article here: Business Travel News
Dear Clients and Partners,
As news regarding the coronavirus continues to develop, we want to stress that we are doing everything we can to ensure the safety and security of you, our customer, and our employees.
EmpireCLS’s health and safety practices go above and beyond the industry standard. As we continue to navigate through this period together, I would like to share this short video on how EmpireCLS is taking extra steps for your comfort and peace of mind.
We hope you find this video useful and encourage you to share this information. I am committed to sharing any new developments regarding our practices as they occur.
Thank you for your continued loyalty and positive support.
Safe Travels,
David Seelinger
Chairman & CEO
Vehicle Cleaning
All EmpireCLS vehicles are maintained in accordance with an established program aimed at providing a clean and comfortable riding environment. Each vehicle is tidied between trips and subsequently undergoes a comprehensive program every night that includes cleaning, sanitizing and disinfecting each vehicle in our fleet. All chauffeur’s body temperatures are being monitored daily. These procedures meet or exceed recommendations from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO)
Personal Safety Recommendations:
We recommend the CDC’s website as a resource for ways that Customers can best protect themselves from becoming ill. Additionally, customers are encouraged to wash their hands frequently and use hand sanitizer and/or anti-bacterial wipes when traveling.
We encourage you to visit the following links for a thorough explanation of the virus, its symptoms and how it can best be treated.
Please reach out to your account executive team (sales@empirecls.com) if you have questions or need assistance with your travel plans.
EmpireCLS is honored to be a 2018 Concierge Choice Awards finalist in the Transportation Service category! Big thanks to Chauffeured Driven for covering our exciting news!The team at EmpireCLS is thrilled to announce that we have been named a 2018 Concierge Choice Awards (CCA) finalist in the Transportation Service category!
The CCA honors elite companies, organizations and individuals in the restaurant, retail, theater, attraction, service and transportation industries who create exceptional experiences for visitors to New York City. Accepting nothing less than stringent standards for our fleet and chauffeurs, EmpireCLS was selected for our commitment to providing visitors with the same professional hospitality service as the world’s best airlines.
“At EmpireCLS, we all feel so proud to be recognized as a leading chauffeured transportation services provider by the New York City concierge community,” said EmpireCLS Chairman and CEO David Seelinger. “We’re fortunate to work with some of New York City’s finest hotels and attractions. For them to name our services as one of the best transportation experiences in the city is a true honor.”
Under the stewardship of the New York City hotel concierges, the CCAs strive to uphold the highest standards of impartiality and objectivity through an independent polling of the concierge community. Awards are given every year in 14 categories. In addition to Transportation Service, award categories include Entertainment Service, Healthy & Beauty, Nightlife Experience, Specialty Retailer, and more.
EmpireCLS was also the 2015 CCA winner for Best Limousine Service. Additionally, we were nominated for Best Limousine Service by the CCA in 2012 and 2014.
As well as New York City, EmpireCLS’ award-winning chauffeured transportation services extend across 700 cities worldwide. Powered by a diverse fleet of late-model luxury vehicles and professional chauffeurs, EmpireCLS delivers personalized and exceptional transportation experiences, no matter how intricate the trip or how far the destination.
This year, the 12th annual CCA gala will be held on October 1st at the Tribeca Rooftop. We look forward to joining the Big Apple’s best concierge professionals at this prestigious event!
At GBTA 2018 this week, our Chairman/CEO David Seelinger sat down with GBTA Industry Voices to talk about trending topics around the chauffeured transportation industry, which included Duty of Care, compensation for chauffeurs and cost transparency. Watch the full interview below!
At EmpireCLS, we’re building new mobile experiences for travelers and affiliates! Our traveler app offers a modern, mobile option for booking EmpireCLS’ brand of higher-end ground transport, while our dispatching software for operators vastly improves the efficiency of scheduling.
Learn more about our new mobile experiences on The Company Dime: https://www.thecompanydime.com/empirecls/.
SECAUCUS, N.J. and LOS ANGELES, CA – March 30, 2018
EmpireCLS Worldwide Chauffeured Services, the largest privately-held chauffeured transportation provider in the world, is thrilled to announce the acquisition of Wilshire Chauffeured Services, a leading provider of luxury chauffeured services.
The addition of Wilshire Chauffeured Services gives EmpireCLS the ability to expand its services in the Los Angeles area, as well as enhance its technology offerings through the use of the company’s advanced software system, which is currently undergoing significant client-facing upgrades to improve user experience. Clients of Wilshire Chauffeured Services will also benefit from EmpireCLS’ extensive network of affiliates in over 1,000 cities around the world, which as a result, will reduce estimated arrival times for on-demand reservations.
“EmpireCLS prides itself on accepting nothing less than stringent hospitality standards for our fleet and chauffeurs, and our clients select us for our commitment to providing the same professional service they expect from the world’s best airlines and five-star hotels,” said EmpireCLS CEO David Seelinger. “With an impressive book of business built through delivering consistent first-class service and maintaining a relationship-focused culture, Wilshire Chauffeured Services is an ideal fit for our company. We’re excited to have them onboard and look forward to providing their long-standing clients with the high-quality service that they’ve become accustomed to.”
EmpireCLS Worldwide Chauffeured Services announced today the company has appointed travel industry veteran Gary Stevens as Executive Director, Sales & Marketing.
In his new role, Stevens will be responsible for building upon and further cultivating the company’s sales and marketing partnerships within the travel industry, as well as developing other business opportunities and markets globally.
“We are very excited to have Gary onboard,” said EmpireCLS chairman and CEO David Seelinger. “He brings with him a wealth of talent, and his dynamic industry background will be impactful as we continue to grow and expand our relationships and partnerships within the travel community and beyond.”
Secaucus, NJ — (ReleaseWire) — 09/23/2015
EmpireCLS Worldwide Chauffeured Services announced today that the company has been awarded the 2015 Concierge Choice Award (CCA) for Best Limousine Service. Established in 2007, the CCA recognizes elite companies, organizations and individuals in the restaurant, retail, theater, attraction, service and transportation industries who create exceptional experiences for New York visitors.
