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At EmpireCLS, our chauffeurs are more than drivers—they are employed professionals, expertly trained in chauffeured hospitality and trusted to represent our brand at the highest level. Every journey is a reflection of our commitment to service at the highest standard. And at the heart of that experience is the chauffeur.
Through a rigorous, in-house training program, our chauffeurs master more than driving—they are trained in the art of chauffeuring, which combines discretion, awareness, emotional intelligence, and hospitality held to Forbes Five-Star standards. They’re prepared to anticipate your needs before you speak, and they know how to adapt quickly and calmly when plans change.
From weather disruptions and unexpected delays to re-routed journeys and special requests, EmpireCLS chauffeurs are equipped to respond with grace and professionalism—ensuring every client feels supported, cared for, and at ease.
This elite level of service has earned our chauffeurs a 98% five-star rating—a true testament to their unwavering dedication to delivering nothing short of exceptional service in each ride.
But perhaps most powerful of all are the words of the travelers themselves:
“Samuel was the best! So professional, so kind, so polite, so patient! He treated us like we were his very own family and provided everything we seemed to need when we needed it! Thank you so very much for providing us with your calm demeanor and safe, comfortable ride from the moment we met him! Thank you, Samuel, for treating us like your family when we were tired and a bit exasperated from travel! We sincerely appreciate everything you provided for us when we needed you! You blessed our hearts overwhelmingly.”
“Nino was the most amazing driver. We had to deviate from our original plans due to unforeseen road closures going to Naples. He suggested an alternative for the Amalfi Coast and made our day fantastic.”
“If there were 10 stars, Leonard would deserve them! He was so professional, but importantly, such a tremendous human being. This is a person I would want working with me every day! Leonard represented Empire in the highest way and made sure to engage in a calm, relaxing manner, which is so important when rushing off a plane at JFK and looking for a relaxing ride home. I don’t think 50 stars would cover the kind of person Leonard is—such a conscientious, amazing driver. I’ve been in an Empire car many times, and by far Leonard was the absolute best! Thank you, Leonard, and thank you Empire.”
“Jordan was my driver and he went above and beyond! Not only did he help me in and out of the car, make sure I was comfortable, and had everything I needed, he was also very communicative with the expectations of the drive, which helped me feel at ease and well taken care of. The car was clean and smelled incredible, and Jordan was professional, kind, and a delight to chat with. I am sad that not everyone could have him as their driver and wish he could drive me everywhere. Thank you for everything!”
“Irma was amazing. She was incredibly kind and a safe driver. She made the entire experience go smoothly (which I sorely needed after an hour waiting in line at customs), and I couldn’t have asked for a better driver than her.”
These stories are proof that EmpireCLS hospitality isn’t scripted—it’s the quiet confidence of knowing you’re in capable hands, the warmth of being cared for, not just served, and the difference between simply getting there, and arriving with ease, peace of mind, and even joy.
At EmpireCLS, our chauffeurs don’t just follow protocol—they understand the moment, anticipate needs, and bring an authenticity that transforms each ride into something greater than expected—so much so that many passengers request the same chauffeur time and again, seeking the comfort of a trusted, established connection.
When clients speak of our service, they speak of how they felt: heard, valued, completely cared for.
Book your next ride with EmpireCLS and experience chauffeuring the way it was meant to be: intuitive, thoughtful, and exceptional.
