Elite service ‘round the clock!

24/7 Protravel Reservations Team:

888-826-3359 USA /Canada
201-472-4569 International

24/7 Customer Care Team:


800-451-5466 X 2896

Become an EmpireCLS
in less than 10 minutes!

Welcome Protravel.

“On behalf of all of us at EmpireCLS, as your Preferred Partner in chauffeured ground transportation worldwide, we are truly excited to build relationships with each of you, and privileged to service the needs of your highly valued clients”.
- David Seelinger, Chairman & CEO

Experience the EmpireCLS difference:

4 distinct services.
1,000 + cities across 6 continents.
1 singular “go to” resource for all chauffeured ground transportation needs.


Chauffeured Vehicles (from premium sedans to 56-passenger motor coaches)
Providing corporate, leisure & entertainment ground transportation services for many of the world’s influencers, disrupters, top CEOs, dignitaries, executives and Hollywood elite.

VIP Airport Greeters (inbound/outbound/terminal to terminal/gate to gate, expedited airport services, gates greets)
Likening to a personal concierge, clients revel in this extra level of care and expedited service, which alleviates some of the headaches in today’s daunting airport experience.

Hi-level Security Transportation (our privately owned global security division, Secure Car)
Servicing any worldwide requests and locations where special security measures are needed, such as discretionary bodyguards, armored & un-armored vehicles and transbriefs.

Groups, Meeting & Events (dedicated team of group dynamos)
Team of dedicated MICE specialists providing group services for leading brands in a multitude of industries such as sports, fashion, entertainment, music and the corporate sector. During recent Hollywood award-season festivities, EmpireCLS led the way with more vehicles on red carpets than any other provider, including 200 vehicles for the Oscars and over 250 for the Golden Globes, which we have been servicing for 25 years. Contact us for all your roadshow and entertainment touring needs.

Get to know the premium services & benefits we’ve been known for since 1981:
  •  Responsive 24/7 customer care specialists, dedicated to resolving matters anywhere your client travels worldwide
  •  Limousine industry’s largest privately held luxury fleet with skilled chauffeurs trained to be a concierge on wheels
  •  Every chauffeur an employee and over 600 owned vehicles between our NY, LA and SFO headquarters, ensures a service consistency which competitors who franchise or farm-out cannot deliver
  •  In-house Global Alliance Partnership Management Team cherry-picks, vets and contracts with top leaders in transportation worldwide, ensuring the EmpireCLS premium standards are met in quality, training and service
  •  Youngest worldwide fleet with vehicles retired within two years
  •  Extensive Government background checks with chauffeurs undergoing a rigorous 21-day in-house training program
  •  Multi-lingual chauffeurs speaking a combined 25 languages in headquarter markets
  •  Bottled water, phone chargers and free Wi-Fi available in most major markets
  •  When traveling internationally, English speaking chauffeurs provided
  •  Chauffeured vehicles and airport greeter services can be booked independently of each other or together, delivering one seamless itinerary
  •  All services quoted and billed in USD
  •  No hidden fees or costs: quotes are all-inclusive
  •  Flat rate pricing for airport transfers in most major markets
  •  Chauffeur alerts provided with contact and arrival info via text or email
  •  Child and infant seats available in most major markets
  •  Military grade firewall and encryption protects all client information
  •  $10M in auto liability insurance per client, for each trip
  •  EmpireCLS is the preferred chauffeured service for over 20 four and five-star hotels on both coasts - including 15 Virtuoso properties
  •  Recipient of the “Best Limousine Service” award by the New York City Association of Hotel Concierges

Useful flyers for reference:

Your Protravel Contacts:

Protravel Reservations Team:
888-826-3359 - North America toll free
201-472-4569 - International

Protravel Account Executive:
Gary Stevens, Executive Director, Sales & Marketing
201-588-2411 / Gary.Stevens@EmpireCLS.com

Account Support Lead:
Frank Marano, Sales Coordinator
201-588-2259 / Francesco.Marano@EmpireCLS.com

Account Support Team:
800-451-5466 x 2897 / AE@EmpireCLS.com

Customer Care Team:
800-451-5466 x 2896 / AE@EmpireCLS.com